On this page, you can find information about booking and canceling appointments, serial card conditions and the patient register leaflet.
Valid from 1 April 2020.
BOOKING AND CANCELLATION CONDITIONS
Cancellation of the appointment no later than the previous day = OK, no billing.
Cancellation of an appointment during the same day = 50% billing of the price of the booked appointment.
Uncancelled appointment = 100% billing of the appointment.
Uncancelled appointment after which you do not respond to my contact within 5 minutes = 150% billing of the booked appointment.
If the appointment is canceled the day before, I still have a reasonable chance of getting another appointment instead. During the current day, there is a 50% probability that I will get a replacement reservation, therefore 50% billing. The uncancelled time will remain empty with 100% certainty, therefore 100% billing. Appointment that is not canceled or answered to contacts, so in addition to the fact that it remains empty with 100% certainty, I spend half of the reserved time in front of the window looking out that maybe the person will arrive late. During that time, I can't do anything but wait, so that's why the billing is 150% of the appointment.
You can cancel either by phone, text message or via the cancellation link included with the booking confirmation. In case of problems, call or text your massage therapist (Markus 044 244 9630).
If you get sick, call or text your massage therapist immediately, even if your appointment is just a moment away. If the reserved time starts early, the reservation is automatically considered used and billed normally. A doctor's certificate or a doctor's note made in Omakanta is of great importance when assessing whether a last-minute cancellation can be billed.
USE OF GIFT AND SERIAL CARDS
Gift and serial card (GSC) visits can be used as often as you like within the due date indicated on the card. The marking "Due date xx/xxxx" means "month/year" and it means the month during which the card must be used up at the latest.
The GSC can be used either by the person to whom the card is named or by the person to whom the owner of the GSC has given permission to use his card. If the GSC is used by someone other than the named owner of the card, the card owner must leave his contact information (phone number and/or email address) to me before or during the first booking, so that we can verify that the card owner has given permission to use his card for this other person .
LIMITATIONS ON USE OF GIFT AND SERIAL CARDS
If the due date of the GSC is about to be exceeded and there are still unused visits, please contact me using the phone number or email address in the contact information, and we can agree on the arrangement of the use of the card on a case-by-case basis. If the due date has passed and the GSC owner has not contacted me to arrange the remaining visits, I will consider the card expired.
The customer is responsible for monitoring the due date and number of visits. You can ask me about the status of your card.
SUSPENSION OF SERVICE
The consumer can interrupt the flawlessly performed service work before the work is completed, but the company must be reimbursed for the work costs incurred and must pay damages due to the breach of contract.
If the consumer interrupts the flawlessly performed service before its completion, the company must be paid:
- in accordance with the agreed pricing criteria for work already done.
- measures resulting from the suspension of work, for example office expenses related to the processing of the case.
If the consumer has strong reasons to assume that there will be an error in the performance, the work can be interrupted and the contract can be terminated. The reason for suspension can be, for example, that the work done is so incomplete and unskilled that the end result would be decisively wrong. In this case, the contract will be canceled for the rest of the work and the company must be paid for the part of the work performed flawlessly.
The price of the delivered serial and gift card is determined by its current campaign and/or price list. If the serial card is at a campaign price and the campaign has already come to an end before the payment is made, then the card will be charged the amount according to the valid price list.
PATIENT REGISTRATION STATEMENT
1. The keeper of the register
Kehonhuolto Kättein Väki/ Markus Rautavirta (reg. no. 50604468434)
Phone number 044 244 9630
Address: Teiskontie 22-24, 33540 Tampere
2. Basis for maintaining the patient register
A trained massage therapist is a healthcare professional according to Regulation 564/1994, who follows the practice according to Regulation 99/2001 regarding the preparation of patient documents and keeping a patient register.
The Regional Administration Office and the Social Health Licensing and Supervision Agency Valvira use the patient register to support the evaluation of the service provider's activities. The information it contains is also used in the processing of insurance compensation matters.
3.Purpose of personal data processing
The company Kehonhuolto Kättein Väki (2578352-3) uses the patient register to manage, maintain and develop the customer relationship.
4. Register name
5.Information content of the patient register
The person's identification information (name, contact information, social security number, place of residence) and treatment-related registrations for each treatment session.
6. Data retention period
Information is kept for 10 years after the patient's death or, if there is no information about it, 100 years after the patient's birth and 10 years after the end of treatment.
7.Regular sources of information
The personal data is obtained from the registrants themselves, and the content of the treatment session-specific recording from both the caregivers and the client.
8. Regular transfers of information
Information is not regularly disclosed to outsiders.
9. Transferring data outside the EU or EEA
Data is not transferred outside the EU or EEA.
10.Principles of registry protection
The patient register is protected with a password on the office's computer, and the password is only known to the registrars.
The computer is protected by a firewall and an anti-virus program.
The information in the patient register has been regulated to be kept confidential.
11. Right of Inspection
The patient has the right to check his/her own patient data free of charge once a year. A written inspection request is submitted to the responsible person at the location. The information is given to the patient in writing. Before handing over, the patient's identity is checked with a photo ID.
12. The right to demand correction or deletion of information
The patient has the right to demand the correction of incorrect information in the patient register without delay. The claim must be submitted in writing and delivered to the office in question addressed to the controller.
It is not possible to agree to the complete deletion of treatment data in our patient register, because the storage period and obligation of patient data is regulated by law. An individualized correction or deletion request will be implemented if the data controller determines that the data is clearly incorrect or unnecessary in terms of the purpose of use of the patient register. If the controller detects incorrect information, it will be corrected on its own initiative after verification of the error in connection with the normal maintenance procedure.